# Geoffrey Montee
Collaborate with smart and talented people to solve challenging technical problems using my broad set of hard and soft skills.
- The Florida State University, M.S. in Computer Science (February 2012), Tallahassee, FL
- The Florida State University, B.S. in Computer Science (December 2009), Tallahassee, FL
- General H.H. Arnold High School, High School Diploma (June 2005), Wiesbaden, Germany
## Professional Experience
**Technical Information Manager, October 2019-Present**
- Perform Structured Analytic Techniques (SATs) and competitive analysis of products to determine documentation gaps.
- Apply User Experience (UX) skills to documentation work.
- Interview potential contract technical writers and offer hiring advice to senior management.
- Enable current contract technical writers to complete documentation tasks by providing requirements, feedback, and oversight.
- Determine how to efficiently populate documentation pages using automation by extracting details from the product with custom tooling.
- Collaborate with Product Management, Engineering, Marketing, and Customer Success to determine documentation needs based on a holistic, organization-wide view of the product.
- Fact-check new technical details against product behavior and existing fact corpus to ensure that the full set of technical details remains consistent, mutually exclusive, and comprehensively exhaustive.
- Provide suggestions for process changes to management that would improve the flow of information.
- Write and edit documentation pages.
### Open Source Community
**PostgreSQL Extension Developer, April 2014-Present**
- Develop a Foreign Data Wrapper extension called tds_fdw, which allows PostgreSQL to query Microsoft SQL Server and Sybase databases.
- Post releases of tds_fdw on GitHub and the PostgreSQL Extension Network (PGXN).
- Address user feedback via GitHub issues and PostgreSQL's public mailing lists.
- Give talks about tds_fdw for educational and promotional purposes.
- For more information, see tds_fdw on GitHub: https://github.com/tds-fdw/tds_fdw
**Principal Technical Support Engineer, January 2015-October 2019**
- Responded to & solved customer support issues.
- Customers often requested Geoff to handle complex issues by name, due to his attention to detail and high level of customer satisfaction.
- Collaborated with Product Management, Engineering, and external partners to solve customer issues and submit customer feature requests.
- Provided customers with instructions on how to profile, monitor, and troubleshoot systems to identify root causes of issues.
- Developed patches to fix bugs impacting customers.
- Interviewed potential support engineers and offered hiring advice to senior management.
- Wrote blog posts and documentation on technical topics.
- Assisted users and developers on mailing lists, IRC, Slack, and Jira.
### Department of Defense
**MySQL/PostgreSQL Database Administrator, February 2012-January 2015**
- Held a TS/SCI clearance.
- Acted as Lead MySQL/MariaDB DBA in charge of approximately 200 databases across several servers.
- Acted as PostgreSQL DBA administrating approximately 30 databases across several servers.
- Configured MySQL databases to replicate across multiple sites using MariaDB Galera Cluster.
- Configured PostgreSQL databases to replicate across multiple sites using RepMgr and streaming replication.
- Linked database security controls to external authorization sources to provide row-level security.
- Extensively focused on securing databases and applications.
### Center for Ocean-Atmospheric Prediction Studies (at The Florida State University)
**MySQL Database Administrator / Software Developer, January 2010-February 2012**
- Designed and administrated MySQL databases.
- Developed SAMOS 2.0: a system that analyzes meteorological and oceanographic data in near real-time.
- Developed & maintained other automated systems and web services that support oceanographic and meteorological research.
**MySQL Database Administrator / System Administrator, October 2006-December 2009**
- Administrated MySQL databases.
- Administrated Red Hat Enterprise Linux/CentOS 4 and 5 servers.
- Administrated SGI IRIX servers.
- Administrated Linux-Apache-MySQL-PHP (LAMP) web stacks.
- Supported Linux, Windows, and Mac OS X workstations.
- Maintained tape backups of important data.
- Provided on-site technical support for scientists and researchers.
- 18 years of experience with databases, including, but not limited to MariaDB, MySQL, PostgreSQL, Percona Server, Microsoft SQL Server.
- Experience with distributed databases, including, but not limited to MariaDB Xpand, MariaDB Enterprise ColumnStore, Galera Cluster.
- Experience with database proxies, including MariaDB MaxScale and HAProxy
- Proficient in SQL.
- Developed portions of a modular database server (e.g., an interface for storing and sorting pages on disk, and an interface for a disk-based B-tree).
- 17 years of experience with Linux/Unix.
- Familiar with CentOS, Red Hat Enterprise Linux (RHEL), Rocky, Ubuntu, Debian, Solaris, and SGI IRIX.
- Experience with monitoring tools, including, but not limited to sar/sysstat, vmstat, iostat, nagios.
- Developed Linux kernel drivers for academic research.
- Experience with programming tools, including, but not limited to git, gdb, strace, cmake, autotools, make, rpmbuild.
- Able to analyze and debug code in most languages.
- Formal training in routing and routed protocols as well as access-control lists.
- Experience configuring Cisco enterprise routers and switches.
- Experience with monitoring and analyzing network traffic with tcpdump and Wireshark.
- Experience with Infrastructure-as-a-Service (IaaS), Database-as-a-Service (DBaaS), Monitoring-as-a-Service (MaaS).
- Experience with Amazon AWS, Google Cloud Platform (GCP), Microsoft Azure, and MariaDB SkySQL.
- Experience with Terraform, Ansible, Docker, Kubernetes, Prometheus, Jenkins.
- Experience with PAM, TLS/SSL, Microsoft Active Directory (AD), data-at-rest encryption, row-level security.
- Reported security-related flaws in product designs and implementations.
### Technical Writing
- Experience with reStructuredText, Sphinx, LaTeX, Markdown, Wikitext.
- Able to accept feedback or criticism on deliverables and apply changes.
**Customer Success Award, October 2018**
- Awarded by MariaDB for providing exceptional customer service to very high value customers.
**Research Assistantship, January 2010-January 2012**
- Awarded by the Center for Ocean-Atmospheric Prediction Studies to work on a M.S. in Computer Science with a tuition waiver and stipend.
**Florida Bright Futures Medallion Scholar, January 2006-December 2009**
- For exceptional high school grades and SAT scores, the Florida Bright Futures Medallion Scholar award paid 75% of undergraduate tuition.
**Tech Student of the Year by DoDDS-Europe, 1st in school, 2nd in Europe, 2005**
- For prolonged success in the high school technical program as well as displaying an exemplary drive to seek out and use new skills.
**Networking Configuration Competition (Team Leader) by DoDDS-Europe, 1st in Europe, 2004 & 2005**
- For completing a practical network implementation and completing it faster than other teams and meeting the requirements better than other teams.
**Computer Troubleshooting Competition by DoDDS-Europe, 2nd in Europe, 2005**
- For troubleshooting hardware problems with several computers. Judging based on accuracy and completion.
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